Return Policy
At secondhandrolex.shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return process.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must initiate the return within 14 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Items marked as “final sale”
- Watches with removed tags or damaged packaging
How to Initiate a Return
To start the return process, please contact our customer service team. Provide your order number and details about the product you wish to return. We will guide you through the next steps.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 30 business days.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service for returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for a different model, you may return the original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, reach out to our support team.
Need Help?
For any questions regarding returns, please contact our customer service team. We’re here to help!